Responding to Comments
 

UVA Health

Login

Request an Account

  • Request an Account

Positive and negative comments and questions are part of having a social media presence. If a patient called you with a question or complaint, you’d do your best to help. We take the same approach with our social media accounts.

People also expect a response within minutes or hours, which is why daily monitoring is essential. Some patients tweet and post from the hospital; they’ll be happier if we address their issues in the moment instead of apologizing days later.

Marketing has a guide to responding to comments and questions in a constructive way. Please This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

Ask a Design Question

Feel free to ask us for advice or suggestions. We're here to help.

Ask Us Now!

UVA Health System
Brand Online

University of Virginia Health System
Strategic Relations and Marketing
PO Box 800224
Charlottesville, VA 22908
P. 434.924.0366